At Nixon Boxes, we want you to be fully satisfied with your purchase. Please read our policy carefully to understand how returns and refunds are handled.
Returns
Since we operate on a cash-on-delivery basis, we accept returns only under the following conditions:
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The item delivered is defective, damaged, or incorrect.
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The item does not match the description on our website.
Return Process
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Contact us within 7 days of receiving your order AT [email protected] with your order details and the reason for the return.
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Our support team will guide you through the return process.
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The item must be returned in its original packaging and condition.
Refunds
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Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.
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If approved, a refund will be issued via cash on delivery during your next purchase or as agreed with our support team.
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Please note that shipping or delivery charges are non-refundable.
Exchanges
Exchanges are possible for defective or incorrect items only. Contact us aT [email protected] to arrange an exchange.
Contact Us
If you have any questions about our return or refund process, please reach out to us at [email protected].